...to shape the future of customer service in Australia by inspiring retail businesses to put into action through education and innovation a commitment to delivering an extraordinary customer experience time and time again.
We help set you on the path towards profitable growth through superior customer service, innovation, education, culture and commitment.
Because we live and breathe customer service, we'll make you do the same.
From fun, interactive workshop sessions and seminars through to intensive training programs, motivational keynote presentations and compelling hands-on sessions –
we engage everyone. As a result, our strategic programs help you achieve unparalleled customer service experiences.
"I met Marguerite 5 years ago when she was contracted to assist with the implementation of our new retail POS system.Nothing gets past Marguerite, her attention to detail is first class and planning skills exceptional. Marguerite's outgoing personality meant she was able to get along with all team members, key project stakeholders and executives as well as external parties.
Even though there were many challenges along the way and deadlines to be met, Marguerite ensured we laughed and shared good times together, creating a very enjoyable and motivating environment that inspired us to move forward in a very focused and driven way. I would recommend Marguerite for any retail project/consulting role knowing the professional manner in which she conducts herself, her commitment, dedication and exceptional knowledge of retail".
Retail Business Process Manager